WineMentor E-Training

A user account with winementor needs to be created to purchase and access this course. For Instructions on how to do this click here.

To access purchased E-Training log into the site and click the My E-Training link.

E-Training Overview:

What is E-Learning?

E-learning is an interactive web based education program with streaming video, moving slideshows, audio with scrolling text, and interactive games. It incorporates both visual and audio stimulus for learning which helps students retain important information sooner. E-learning is proven to reduce training costs, improve compliance, increase employee competencies, and reduce employee turnover. Many companies know that it is something they need or want but fear of costs, lack of understanding, and the inexperience of pursuing an e-learning initiative can keep companies from moving forward.

Traditional Training

Many companies in the hospitality industry hire new employees and begin training them using a "shotgun"� method of training. We welcome them to their new job, tell them that they've made a great choice in coming to work for us, and then we bombard them with everything they need to know about their job, the people they work for, the people they work with, and what they can expect in a long-term career. Our industry is fast-paced, high-energy, and because of high employee turnover numbers, there is an inherent need to get people trained as quickly as possible. E-learning enables companies to save time by teaching the employees what they need to know when they need to know it.

Benefits of E-Learning

Enhances Traditional One on One Training
Student retains more information in shorter period of time
Reduces Training Time and Paper
Helps Employee Retention

WineMentor E-Learning Overview

The primary purpose of this course is help servers develop a sense of purpose, as well as learn the importance of their role in building a positive relationship between the customer and the restaurant. Once servers understand this fundamental aspect, it creates positive morale, promotes team work and provides more consistency of service. As well, servers realize that the success of the restaurant and their job security is dependent on their performance.

In addition, this course will provide essential education on wine. Servers will train their sense of smell, taste and touch and then apply that training through a tasting evaluation. This combination of sensual training and theoretical knowledge will set a foundation for life-long learning about wine.

Using this two step training program, servers will benefit by:

Gaining a greater understanding of the importance of their position
Speaking with greater confidence when serving their customers
Communicating with customers in a more effective manner
Attaining higher check averages and tips

What the WineMentor E-Learning Program is not:

This training program does not address basic mechanics of a service such as setting or clearing plates. It is was not created to be a one size fits all training program or to be a complete substitute for traditional training as the program is not expansive enough.

This program is a platform or philosophy to build a consistent training program around. Managers and owners can take this program and expand on it to reinforce the points that make their establishment unique.

WineMentor E-Learning Goal

I want all people to know that service is not only an honorable profession but can be a lucrative career choice! And even if you don't want to make it a career choice, if you learn the skills well, you will always have something to fall back on when your corporate job downsizes you!

Access Instructions

1. Create an Account
Register an account with Winementor.com
A password will be sent via email
You may change the password after you log in

2. Log In
Log into Winementor.com with your user name and password.
Visit the products page and select the course(s) to add to your shopping cart
Click the "Checkout" button in your shopping cart.
Confirm your order and click the "Place Your Order" button.

3. Purchase
You will be directed to Paypal to complete the transaction.
You do not need a Paypal account to purchase
Once your order is approved, you can access your E-Training

4. Access E-Training
Log into the Winementor.com website
A "My E-Training" link will appear in the top left of the screen
Click on this link to start your E-Training

If you have any questions comments or concerns please contact matthew@winementor.com

Course Overview

I. Introduction
a. Creating a Sense of Purpose
b. Defining the Role of a Server
c. Creating A Job Description
d. Dissecting the Job Description
e. Benefits of the Job Description to both the Customer and Server
f. Knowledge Check

II. Windows of Opportunity to Sell Wine
a. Initial contact
b. Taking the Dinner Order
c. Getting the Reorder
d. After Dinner
e. Good Sales Habits Tip Calculator
f. Knowledge Check

III. Steps of Service
a. Taking the Order
b. Preparing for Presentation
c. Presentation
d. Opening Wine
e. Additional Notes
f. Knowledge Check

IV. Wine Components
a. Defining the Elements of Wine
b. Understanding Your Senses
c. Knowledge Check

V. Defining Grape Identity
a. Understanding Grape Varieties
b. Grape Character Profile
c. Knowledge Check

VI. Defining Wines Identity
a. Mother Nature's Impact -- Warm vs Cool Climate
b. The Grape Grower's Impact
c. The Winemaker's Impact -- Old vs New World
d. Building Confidence and Credibility

Part II Aroma and Palate Training
a. Download and Set up Instructions for the Interactive Training
b. Aroma Exercise
c. Taste and Tactile Exercise
d. Application of Aroma and Component Training in White Wine
e. Application of Aroma and Component Training in White Wine