Course Overview

I. Introduction
a. Creating a Sense of Purpose
b. Defining the Role of a Server
c. Creating A Job Description
d. Dissecting the Job Description
e. Benefits of the Job Description to both the Customer and Server
f. Knowledge Check

II. Windows of Opportunity to Sell Wine
a. Initial contact
b. Taking the Dinner Order
c. Getting the Reorder
d. After Dinner
e. Good Sales Habits Tip Calculator
f. Knowledge Check

III. Steps of Service
a. Taking the Order
b. Preparing for Presentation
c. Presentation
d. Opening Wine
e. Additional Notes
f. Knowledge Check

IV. Wine Components
a. Defining the Elements of Wine
b. Understanding Your Senses
c. Knowledge Check

V. Defining Grape Identity
a. Understanding Grape Varieties
b. Grape Character Profile
c. Knowledge Check

VI. Defining Wines Identity
a. Mother Nature's Impact -- Warm vs Cool Climate
b. The Grape Grower's Impact
c. The Winemaker's Impact -- Old vs New World
d. Building Confidence and Credibility

Part II Aroma and Palate Training
a. Download and Set up Instructions for the Interactive Training
b. Aroma Exercise
c. Taste and Tactile Exercise
d. Application of Aroma and Component Training in White Wine
e. Application of Aroma and Component Training in White Wine