One of the perks of being in this industry and being a Master Sommelier is the opportunity to eat at a wide variety of restaurants all over the country. This blog will consist of real life service experiences I have encountered. I will not review ordinary everyday dining experiences but rather the extraordinary events, both good and bad, that just happen. If the server or restaurant goes out of their way, I will post it so everyone can see what the pursuit of excellence requires. If the experience is dreadful it will be posted here, without names, so everyone can see how not to do it. My hope is that it will become a real life service training manual with actual experiences.